Science & Technology

Artificial Intelligence Maneuvers Toward Online Control

May 11th, 2001

HONG KONG -- /PRNewswire Asia/ -- AI Vision Limited, an interactive communications company, offering production consultancy and project management services in the application and use of personalized, interactive content for the web, announced today that Hong Kong is ready to deploy intelligent software robot (bot) technology.

According to Campbell McLean, intelligent conversational bots can be deployed within a corporate website, or intranet service, on a 24/7 basis to enhance customer service, increase sales and reduce customer call center overheads. They can ultimately be used in any sales, media or corporate field, where accurate, online access to relevant information is required. The intelligent bots, which are capable of having their own appearances or human-like personalities, can handle individual customer questions and provide personalized answers, based on the content and context of each question, including an ability to take into account a user's previous conversation, from earlier visits.

"It is up to us to be creative, to produce good interactive flows for sharing and accessing content and to create new efficiencies in the targeted delivery of quality, user-specific information," said Campbell McLean. "Forms of artificial intelligence will become tireless personas within the machine, maybe you see them, maybe you hear them, as long as these smart bots serve a purpose: to sell product, save time, lower costs, and function with specific information, for the user, on a need-to-know basis. This way an effective web service not only become more relevant, but also more knowledgeable about serving and predicting our immediate needs and interests."

"If Hong Kong is to become a knowledge-based economy, we need to be creative in the innovation and deployment of intelligent bots," said Campbell McLean.
 

About AI Vision Limited
Founded in 2000, AI Vision Limited is a Hong Kong based company that provides production consultancy and project management services in the application of intelligent software agents and personalized, interactive rich-media content for marketing and corporate communications. The company's focus is on providing interactive web services that serve a need for linking and managing the growth of digital information and knowledge.